Grace M. Simon

Grace M. Simon
  • Doctoral Candidate

Contact Information

  • office Address:

    2058 SH-DH
    3620 Locust Walk
    Philadelphia, PA 19104

Research Interests: Prosocial behaviors, emotions, voice, and interpersonal support at work

Links: Personal Website

Overview

 

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Teaching

Knowledge at Wharton

Can AI Fix What’s Wrong With Customer Service?

Wharton’s Christian Terwiesch talks about the tension between human and AI-powered customer service and why there’s a trade-off between cost and quality.Read More

Knowledge @ Wharton - 7/15/2025
How to Enforce a Meaningful Populist Antitrust Policy

A meaningful populist antitrust policy should focus on prices, output, and innovation — not merely “bigness,” according to a paper by Wharton’s Herbert Hovenkamp.Read More

Knowledge @ Wharton - 7/15/2025
Mind & Machine: Gen AI Workplace Revolution | Stefano Puntoni

Professor Stefano Puntoni explains how AI is impacting employee well-being.Read More

Knowledge @ Wharton - 7/15/2025