Photo of Eric K. Clemons

Eric K. Clemons

Professor of Operations and Information Management

Research Interests: information technology and business strategy, information technology and financial markets, making the decision to invest in strategic information technology ventures, managing the risk of strategic information technology implementations, risk-reward tradeoffs in outsourcing and off-shoring, strategic implications of electronic commerce for channel power and profitability

Links: CV, Personal Website


  • Eric K. Clemons, M. C. Row (Working), Alternative futures for Electronic Customer Interaction: Market Structures and Competitive Strategies.
  • Eric K. Clemons, S. P. Reddi (Working), An Analysis of the Impact of Information Technology on the Organization of Economic Activity.
  • Eric K. Clemons, Paul F. Nunes (Under Review), Carrying Your Long Tail: Delighting Your Consumers and Managing Your Operations.  Abstract
  • Noi Sian Koh, Hu Nan, Eric K. Clemons (Forthcoming), Do Online Reviews Reflect a Product’s True Perceived Quality—An Investigation of Online Movie Reviews Across Cultures, ECommerce Research and Applications
  • Eric K. Clemons, Bin Gu, Michael C. Row (Working), ECommerce and eDistribution: Understanding The Role of Power When Selecting Alternatives Channel Strategies.  Abstract
  • Eric K. Clemons, Rick Spitler (Working), Information, Uncertainty, and Pricing: Profiting from Customer Preferences In a Resonance Economy.
  • Eric K. Clemons, Heinz Schimmelbusch (Working), Measuring Return on Strategic Agility: The Power of Agility when Facing Uncertainty and Strategic Ambiguity.
  • Eric K. Clemons, B. Blecherman (Working), Piloting Uncharted Rapids: Successfully Leading Information-Driven Business Transformation.
  • Eric K. Clemons, Nehal Madhani (Forthcoming), Regulation of Digital Businesses with Natural Monopolies or Third Party Payment Business Models: Antitrust Lessons from the Analysis of Google, Journal of Management Information Systems
  • Eric K. Clemons (Forthcoming), The Power of Patterns and Pattern Recognition When Developing Information-Based Strategy, Journal of Management Information Systems
  • Eric K. Clemons, Rick Spitler (Working), The Road Map for eCommerce: Mastering the Territory, Setting Your Strategy.
  • Eric K. Clemons, Elizabeth T. Gray, jr (Working), Vendor Relationship Management: The Role of Shared History and the Value of Return on Trust.  Abstract
  • Eric K. Clemons (Working), Victory: Information Endowment, Hyper-Differentiation, And Non-Information Goods.
  • Eric K. Clemons (2009), From Media to Milieu and From Ad Revenues to Rents: The Complex Problem of Monetizing Online Social Networks, Decision Support Systems, 48 (1), 46 - 56.
  • Eric K. Clemons (2009), Business Models for Monetizing the Internet: Surely There Must be Something other than Advertising, Journal of Management Information Systems, 26 (2), 15 - 41.
  • Eric K. Clemons (2008), Capital One Financial and a Decade of Experience with Newly Vulnerable Markets: Some Propositions Concerning the Competitive Advantage of New Entrants, Journal of Strategic Information Systems, 17 (3), 179 - 189.
  • Eric K. Clemons, Gordon Gao (2008), Consumer Informedness and Diverse Consumer Purchasing Behaviors: Traditional Mass-Market, Trading Down, and Trading Out into the Long Tail, ECommerce Research and Applications, 7 (1), 3 - 17.
  • Eric K. Clemons (2008), How Information Changes Consumer Behavior And How Consumer Behavior Determines Corporate Strategy, Journal of Management Information Systems, 25 (2).
  • Eric K. Clemons (2007), An Empirical Investigation of Third-Party Seller Rating Systems in E-Commerce: The Case of buySAFE, Journal of Management Information Systems, 24 (2).
  • Ravi Aron, Eric K. Clemons, Sashi Reddi (2006), Just Right Outsourcing: Understanding and Managing Risk, Journal of Management Information Systems, Winter 2005-2006.
  • Eric K. Clemons, Gordon Gao, Lorin M. Hitt (2006), When Online Reviews Meet Hyperdifferentiation: A Study of the Craft Beer Industry, Journal of Management Information Systems, 23 (2), 149 - 171.    Abstract
  • Eric K. Clemons, Lorin M. Hitt (2005), Poaching and the Misappropriation of Information: Transaction Risks of Information Exchange, Journal of Management Information Systems, Spring 2005.    Abstract
  • Eric K. Clemons, Bin Gu (2004), Justifying Information Technology Investments: Balancing the Need for Speed of Action with Certainty before Action, Management Information Systems, 20 (4).
  • Eric K. Clemons, Bin Gu, Karl Reiner Lang (2003), Newly Vulnerable Markets in an Age of Pure Information Products: An Analysis of Online Music and Online News, Journal of Management Information Systems, 19 (3), 17 - 42.
  • Eric K. Clemons, Karl R. Lang (2003), The Decoupling of Value Creation from Revenue: A Strategic Analysis of the Markets for Pure Information Goods, Information Technology And Management, 4 (2-3), 259 - 287.
  • Eric K. Clemons, Lorin M. Hitt, Bin Gu, Matt Thatcher, Bruce Weber (2002), Impacts of the Internet on Financial Services: A Quantitative Analysis of Transparency, Differential Pricing and Disintermediation, Journal of Financial Services Research, 22 (1), 73 - 90.
  • Eric K. Clemons, J. A. Santamaria (2002), Maneuver Warfare and Competitive Strategy in Rapidly Evolving Markets, Harvard Business Review, April 2002.
  • Eric K. Clemons, Lorin M. Hitt, Bin Gu, Matt E. Thatcher, Bruce W. Weber (2002), Impacts of eCommerce and Enhanced Information Endowments on Financial Services: A Quantitative Analysis of Transparency, Differential Pricing and Disintermediation, Journal of Financial Services Research  Abstract
  • Ravi Aron, Eric K. Clemons (2001), Achieving the Optimal Balance Between Investment In Quality and Investment in Self-Promotion, Journal of Management Information Systems, Vol. 18 (2), 65 - 88.
  • Eric K. Clemons, M. E. Thatcher (2000), Managing the Costs of Informational Privacy: Pure Bundling as a Strategy in the Individual Health Insurance Market, Journal of Management Information Systems, 17 (2), 29 - 57.
  • Eric K. Clemons, Lorin M. Hitt, Il-Horn Hann (2000), Price Dispersion and Differentiation in Online Travel: An Empirical Investigation, Management Science, 48 (4), 534 - 549.    Abstract
  • Eric K. Clemons (1999), Rosenbluth International: Strategic Managing of technology-Driven Discontinuous Change at a Successful Global Enterprise, Journal of Management Systems, Fall 1999. This is a revision of.
  • Eric K. Clemons, B. W. Weber (1998), Restructuring Institutional Block Trading: An Overview of the OptiMark Case, Journal of Management Information Systems, 15 (2), 41 - 60.
  • Eric K. Clemons, B. W. Weber (1997), Information Technology and Screen-Based Securities Trading: Pricing the Stock and Pricing the Trade, Management Science, 43 (12), 1693 - 1708.
  • Eric K. Clemons, M. E. Thatcher (1997), Evaluating Alternative Information Regimes in the Private Health Insurance Industry: Managing the Social Cost of Private Information, Journal of Management Information Systems, 14 (2), 9 - 31.
  • Eric K. Clemons, B. W. Weber (1997), Adverse Self-Selection and the Changing Competitive Balance between Stock Exchanges and Off-Exchange Trading Venues, International Journal of Electronic Commerce, Vol. 1 (3), 21 - 41.
  • Eric K. Clemons, D. C. Croson, B. W. Weber (1996), Reengineering Money: The Mondex Stored Value Card and Beyond, International Journal of Electronic Commerce, 1 (2), 5 - 31.
  • Eric K. Clemons, D. C. Croson, B. W. Weber (1996), Market Dominance as a Precursor of a Firm's Failure: Emerging Technologies and the Competitive Advantage of New Entrants, Journal of Management Information Systems, 13 (2), 59 - 75.
  • Eric K. Clemons, B. W. Weber (1996), Alternative Securities Trading Systems: Tests and Regulatory Implications of the Adoption of Technology, Information Systems Research, Vol. 7 (2), 163 - 188.
  • Eric K. Clemons, M.C Row, M. E. Thatcher (1995), Identifying Sources of Reengineering Failures: A Study of the Behavioral Factors Contributing to Reengineering Risks, Journal of Management Information Systems, 12 (2), 9 - 36.
  • Eric K. Clemons (1995), Using Scenario Analysis to Manage the Strategic Risks of Reengineering, Sloan Management Review, 3 (4), 61 - 71.
  • Eric K. Clemons, B. W. Weber (1994), Segmentation, Differentiation, and Flexible Pricing Experiences with Information Technology and Segment-Tailored Strategies, Journal of Management Information Systems, 11 (2), 9 - 36.
  • Eric K. Clemons, M.C. Row, S.P. Reddi (1993), The Impact of Information Technology on the Organization of Economic Activity: The 'Move to the Middle' Hypothesis, Journal of Management Information Systems, 10 (2), 9 - 35.
  • Eric K. Clemons, M. C. Row (1993), Limits to Inter-firm Coordination: Results of a Field Study in Consumer Packaged Goods Distribution, Journal of Management Information Systems, 10 (1), 73 - 95.
  • Eric K. Clemons, M. C. Row (1992), Information Technology and Industrial Cooperation: The Changing Economics of Coordination and Ownership, Journal of Management Information Systems, 9 (2), 9 - 28.
  • Eric K. Clemons, Paul Kleindorfer (1992), An Economic Analysis of Interorganizational Information Technology, Decision Support Systems, 8, 431 - 447.
  • Eric K. Clemons (1991), Corporate Strategies for Information Technology: A Resource-Based Approach, IEEE Computer, 24 (11), 23 - 32.
  • Eric K. Clemons, M. Row (1991), Sustaining IT Advantage: The Role of Structural Differences, Special Issue of MIS Quarterly, 15 (3), 274 - 292.
  • Eric K. Clemons (1991), Evaluation of Strategic Investments in Information Technology, Communications of the ACM, 34 (1), 22 - 36.
  • Eric K. Clemons, M. C. Row (1991), Information Technology at Rosenbluth Travel: Competitive Advantage in a Rapidly Growing Global Service Company, Journal of Management Information Systems, 8 (2), 53 - 79.
  • Eric K. Clemons, B. W. Weber (1990), Strategic Information Technology Investments: Guidelines for Decision Making, Journal of Management Information Systems, 7 (2), 9 - 28.
  • Eric K. Clemons (1990), MAC --Philadelphia National Bank's Strategic Venture in Shared ATM Networks, Journal of Management Information Systems, 7 (1), 5 - 25.
  • Eric K. Clemons, B. Weber (1990), London's Big Bang: A Case Study of Information Technology, Competitive Impact, and Organizational Change, Journal of Management Information Systems, 6 (4), 41 - 60.
  • Eric K. Clemons, J. T. Adams (1989), International Opportunities for the Use of Information Systems in Securities Trading, Office: Technology and People, 4 (4), 271 - 284.
  • Eric K. Clemons, M. C. Row, R. Venkateswaran (1989), The Bell Canada CRISP Project: A Case Study of Migration of Information Systems Infrastructure for Strategic Positioning, Office: Technology and People, 5 (4), 299 - 315.
  • Eric K. Clemons, M. Row (1988), McKesson Drug Company: A Case Study of Economost --A Strategic Information System, Journal of Management Information Systems, Summer 1988, pp. 36-50; this a revision of the earlier conference paper published in Proceedings, 21st Hawaii International Conference on System Sciences, January 1988, pp. 141-149.
  • Eric K. Clemons, M. Knez (1988), Competition and Cooperation in Information Systems Innovation, Information & Management, 15, 25 - 35.
  • Eric K. Clemons (1986), Information Systems for Sustainable Competitive Advantage, Information & Management, 11, 131 - 136.
  • Eric K. Clemons, F. W. McFarlan (1986), Telecom: Hook Up or Lose Out, Harvard Business Review, July-August 1986, pp. 91-97.
  • Eric K. Clemons, A. J. Greenfield (1985), The SAGE System Architecture: A System for the Rapid Development of Graphics Interfaces for Decision Support, IEEE Computer Graphics, November 1985, pp. 38-50.
  • Eric K. Clemons (1981), Design of An External Schema Facility to Define and Process Recursive Structures, A C M Transactions on Data Base Systems, 6 (2), 295 - 311.
  • O. P. Buneman, Eric K. Clemons (1979), Efficiently Monitoring a Relational Data Base, A C M Transactions on Data Base Systems, 4 (3), 368 - 382.
  • Eric K. Clemons (1979), Rational Data Base Standards: An Examination of the CODASYL DDLC 1978 Report, Information Systems, 4 (3), 235 - 239.